Privacy Policy

This Privacy Policy describes how Plumly("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tryplumly.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect the following categories of information:

Information you provide directly:

• Contact details such as your name, email address, phone number, billing address, and shipping address.
• Order information including the products you purchase, payment confirmation, and order history.
• Account information if you create an account, such as your username and login details.
• Customer support information, including the contents of messages you send us.

Information collected automatically:

• Device and usage data such as IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and the dates and times of access.
• Cookies, pixels, and similar tracking technologies (see Section 5).

Information from third parties:

• Information from payment processors, shipping providers, and analytics or advertising partners that helps us operate and improve the Services.

We do not intentionally collect Social Security numbers, government ID numbers, financial account numbers, health information, or biometric data through the Services.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders, and send order confirmations.
• Provide customer support and respond to your inquiries.
• Process payments and prevent fraudulent transactions.
• Send you marketing and promotional communications where permitted, which you can opt out of at any time.
• Analyze and improve the Services, products, and user experience.
• Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

• Service providers who perform functions on our behalf, such as our e-commerce platform (for example, Shopify), payment processors, fulfillment and shipping partners, and email or customer support tools.
• Advertising and analytics partners such as Meta (Facebook), Google, and similar providers, who may use cookies and pixels to measure and serve advertising. Some of this activity may be considered "sharing" or "targeted advertising" under certain state laws (see Section 7).
• Legal and safety recipients where disclosure is required by law, legal process, or to protect our rights, property, or safety, or that of others.
• Business transfers, such as in connection with a merger, acquisition, financing, or sale of assets.

4. Third-Party Services

The Services rely on third-party providers, including payment processors and the e-commerce platform that hosts our store. Your payment information is collected and processed directly by these processors under their own privacy policies. We do not store full payment card numbers on our systems. We encourage you to review the privacy policies of any third-party services you interact with through the Site.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising. You can control cookies through your browser settings and, where available, through cookie banners on the Site. Disabling certain cookies may affect how the Site functions.

We currently do not commit to responding to "Do Not Track" browser signals. Where required by law, we honor recognized opt-out preference signals such as the Global Privacy Control (GPC).

6. Data Retention

We retain your personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

7. Your Privacy Rights

Wyoming does not currently have a comprehensive consumer data privacy law. However, depending on where you live, you may have rights under your state's laws. Subject to applicable law and verification of your identity, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of targeted advertising or the "sale" or "sharing" of your information.
• Be free from discrimination for exercising your rights.

To exercise any of these rights, contact us. We will respond within the timeframe required by applicable law. You may also designate an authorized agent to make a request on your behalf.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell personal information for monetary value, but some advertising activity may qualify as "sharing." To opt out, contact us. We will not discriminate against you for exercising your rights.

8. Children's Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries, where data protection laws may differ from those in your country. By using the Services, you consent to this transfer.

11. Links to Other Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page and revise the "Last updated" date above. Material changes will take effect when posted.

13. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of the State of Wyoming and applicable federal law of the United States, without regard to conflict of law principles.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: support@tryplumly.com